Privacy policy

1. Who is responsible

Scentsan Elektronik ve Teknoloji A.Ş., Fevzi Çakmak Mah. Demir Cad. Doruk Sanayi Sitesi No: 15/D, Karatay, Konya, Türkiye. E-mail: info@scentsan.com, phone: +90 850 307 23 77.

For questions about your data, write to info@scentsan.com with the subject “Privacy”.

2. Enquiry and distributor forms

When you send a quote request or a distributor application we process the details you enter: name, company, e-mail, phone, country, the product or territory you are interested in and your message.

We use them only to answer your request and to prepare an offer or a cooperation (Art. 6(1)(b) GDPR, pre-contractual measures at your request). We keep enquiries for up to three years after our last contact unless a contract follows, in which case statutory retention periods apply.

3. Contact by e-mail, phone or WhatsApp

If you contact us directly, we process the data you share with us for the same purpose. WhatsApp is operated by WhatsApp Ireland Ltd.; please only use it if you accept its terms.

4. Cookie-free statistics

To understand which pages and countries our visitors come from, we count page views on our own server. We do not use cookies, local storage or fingerprinting libraries, and we never store your IP address.

To count unique visitors, a one-way code is generated from your IP address and browser with a random key that changes every day; the previous day's key is deleted, so visits on different days cannot be linked to each other or to you. The country is derived from the IP address at the moment of the visit using the DB-IP Lite database on our server. Aggregated statistics are kept for 13 months (Art. 6(1)(f) GDPR, our legitimate interest in improving the site).

5. Server logs

Our web server records technical access data (IP address, time, requested page, browser) to keep the service secure and to block attacks. These logs are deleted automatically after 14 days.

6. YouTube videos

Videos are embedded with YouTube's privacy-enhanced mode (youtube-nocookie.com). Nothing is loaded from YouTube until you press play. After that, Google Ireland Ltd. processes data according to its own privacy policy.

7. Service providers

Hosting: Hetzner Online GmbH, Germany. E-mail delivery of your enquiry to our team: Amazon Web Services EMEA SARL, EU (Stockholm) region. Our export team that answers your request is located in Türkiye; this transfer is necessary to handle the request you sent us (Art. 49(1)(b) GDPR).

8. Your rights

Under the GDPR and Türkiye's Personal Data Protection Law (KVKK) you have the right to access, rectify and erase your data, to restrict or object to processing and to data portability. You can also lodge a complaint with a data protection authority. To exercise your rights, write to info@scentsan.com.