Questions buyers ask us.

Cold diffusion: the oil is broken into very fine particles and released without heat or water, which keeps the scent profile intact.

AERO mini up to 100 m² (about 300 m³), AERO up to 300 m² (about 900 m³) and AERO max up to 500 m² (about 1,500 m³). Ceiling height, ventilation and door traffic change real-world results.

No. It works in spray and pause cycles inside a scheduled working window. AERO max also offers an optional continuous mode.

No. Schedules run from the machine's memory. Wi-Fi (2.4 GHz) adds remote control, monitoring and over-the-air updates.

AERO mini and AERO run at 45 dB. AERO max runs at 60 dB and is intended for commercial spaces.

Settings and schedules are kept in memory and the machine resumes automatically.

Yes. A menu password, child lock and store mode prevent changes by visitors.

Yes. All Scentsan aroma oils are alcohol-free.

Yes, they comply with the IFRA 51st Amendment. The IFRA certificate, allergen declaration (26 EU allergens), EU declaration of conformity, Safety Data Sheet and technical data sheet are available on request.

It depends on settings and opening hours. AERO 200 ml lasts about 30–60 days; AERO mini 180 ml lasts 22–76 days at 12 hours a day; AERO max 500 ml lasts from about 52 days to about 20 months.

We do not recommend it. Different viscosity and composition can damage the pump, and such faults are not covered by the warranty.

Yes. The Fragrance Discovery Kit contains all 10 scents in 3–5 ml bottles.

Yes. We appoint distributors by territory and support them with samples, training, marketing material and after-sales service. Apply through the distributor form.

Yes. We develop custom labels and signature scents for hotel groups, retail chains and distributors.

They depend on product mix and destination. Send your expected volumes and our export team will reply with terms within one business day.

IFRA certificate, allergen declaration, EU declaration of conformity, Safety Data Sheets, technical data sheets and the CE certificate for machines.

AERO runs on 220–240 V AC, 50/60 Hz with an internal power module (12 W max). AERO mini uses a 12 V / 1 A adaptor and AERO max a 12 V / 2 A adaptor.

Yes. The Scentsan app for iOS and Android is free and ad-free, with multi-device control, sharing and notifications. A web panel is also available.

No. AERO is designed for floor or tabletop use.

Wipe it with a dry or slightly damp soft cloth without solvents, check the oil level weekly and clean dust from the air openings monthly.

Do not place it where people breathe the output directly. Use a low level around allergies or asthma, and consult a doctor around infants, pregnant women and pets.

Two years on all machines against manufacturing and material defects. Cartridges are consumables and are not covered.

We start with remote diagnosis; most issues are solved through the app or a software update. If needed, service is arranged with our team.

Yes, over the air. Your settings are kept after every update.